Support
We're a small team — emails go to a real human.
Contact us
For account issues, bug reports, payment questions, or feature requests:
support@stringlyne.appWe respond within one business day (Monday–Friday, U.S. Eastern Time).
Frequently asked
How long does it take to generate a proposal?
Typical generation takes 90 seconds to 2 minutes from the time you finish your walkthrough. During generation you'll see live progress updates showing which code references and material prices the system is pulling.
Why is my walkthrough audio failing to transcribe?
Most failures are caused by recording in noisy environments (running power tools, heavy wind) or by very short recordings (< 5 seconds). Step somewhere quieter and record at least 30 seconds of narration for best results.
Do I need to be in cell service to use the app?
Walkthrough capture works partially offline — the app caches your draft, photos, and audio locally. You need cell service or Wi-Fi to upload the walkthrough and generate the proposal.
How do payments get to me?
Stringlyne uses Stripe Connect. When you connect your Stripe account in Settings, deposits from homeowners are deposited directly to your bank account by Stripe — typically the next business day. We never hold or touch the funds.
How accurate are the material prices?
Material prices reflect regional averages and may differ from what your local supplier quotes. Every proposal includes a standing disclaimer that material pricing can be adjusted at order confirmation. If you have a supplier integration set up, that takes precedence over the regional defaults.
How do I delete my account?
Open the app → Settings → Delete account, then confirm. This immediately deactivates your account and removes your personal data. If you can't access the app, email support@stringlyne.app and we'll confirm within one business day. We purge your data from active systems within 30 days; backups containing your data are purged within an additional 30 days. See the Privacy Policy for full retention details.
I'm a homeowner — who do I contact about my proposal?
The contractor who sent you the proposal is the right contact for project questions, changes, scheduling, and payment timing. Their name and contact information are on the proposal page. For technical issues with the link or the payment page itself, email support@stringlyne.app.
Found a bug or security issue?
For bugs: support@stringlyne.app. For security vulnerabilities, please email security@stringlyne.app — we appreciate responsible disclosure.